Who+are+the+case+study+2011+stakeholders

=**Stakeholders.** = //Amy Martin, Nicolas Steinmeister, Fraser Phillips//

Crucial to developing an understanding of the issues within this case study is identifying the stakeholders, their roles, responsibilites and the impact this issues has on them. On this page you will find a detailed account of the stakeholders and their roles and responsibilities, as well as the impacts that this issue has on them.

1. Diagram of stakeholders

Hosting your own shopping cart is generally seen as more affordable - but Carmen may need a manager for this, as she has little time on her hands, other option is to run a shopping cart through a third party website. || 5 ||
 * Stakeholder || Role || Importance of stakeholder ||
 * Carmen Machado || Owns business, Foto Creativa. Has set up a simple website to help advertise her business, but due to her business growth, she has had less time to provide a good service to all of her customers, and thus needs to implement e-commerce. || 1 - it's her business on the line ||
 * Internet Service provider (ISP) || Provides the current 50MB of webspace, that Carmen uses. Allows her, only, to have HTML pages with images and text. || 3/4 - is she going to get another ISP? Or will she stick with this and depend on and pay them more money etc. ||
 * Sergio Martinez || E-commerce consultant || 3/4 - It's his job to help her, if he does a poor job may lose credibility ||
 * Providers of free or commercial Web CMS || This provides the applications that are needed to manage web content, as the name suggests. It can organize and present information about her products and services through a consistent user interface, provide e-marketing, interface data from the central database, provide secure access to customers to view and upload files and provide an e-commerce facility (with a shopping cart service) - but in order to use, Carmen must meet technical requirements. She requires a domain name, a hosting account, a shopping cart system, a payment merchant account and SSL-encrypted web site pages (see HTTPS) || 6- depends on other providers of technical requirements (all numbe 5)r ||
 * Providers of commercial or open source software for development of User interface || This is used to develop the the website. || 5 ||
 * //E-marketing methods... paying for appearing higher up on search list or knowing how search engines work..// || E-marketing will improve the whole economic of Carmen Machado because it will attract more people to her webside and with it to her business. || 3 without e-marketing her webside will not become a efficient upgrading of her business. ||
 * Database providers || Holds details of customers, products and orders.A DMBS such as MySQL wil best manage these details. || 5 ||
 * Providers and installers of anti-spyware and anti-virus software, as well as firewall and internet security tools, such as HTTPS || These will allow protection of the website and it's underlying data - espescially important is ensuring the protection of customer data, for integrity purposes. || 5 - Very important in securing customer details ||
 * Third party shopping cart website/or manager of shopping cart software run from her own website. || In order to sell products or services from a website.
 * Customers and potential customers || Give information to website, when they login, credit cards etc. Stand to lose important information if their details are not properly secured. || 2 - their information on the line. ||
 * Project manager || Perhaps involved, could help Carmen, would be in charge of ensuring that the different software all works together well and that website development runs on time. || ---may not be applicable as not completely mentioned in case study. Just recommended, to some extent. ||


 * Stakeholder || Rating || Why - Relationships || Why - Importance || Why - impact ||
 * Carmen Machando || 1 || Carmen has links to every aspect of the website development because her business is the one that is on the line, and that the website is being developed for || Carmen has control and the final say on everything to do with the website development and use. || Carmen's impact is the biggest one in the project and affects everything ||
 * Internet Service provider (ISP) || 4 || ISP's have a large impact on website owners, as they have a tight relationship with their customers to supply them with Internet connectivity and also to the routers and servers of the Internet. ISPs also have a relationship with DNS. Each time a computer connects to the Internet, it is given a different IP adress. The ISPs can use a few IP addresses to serve many customers in that way, but this means that your computer's IP address on the Internet is always changing. If you host a website, you don't want the website name to change, even if your ISP changes the IP address. The DNS dynamic update automatically maintains the relationship between your fixed website name and the changing IP address so that your website is easy to find on the Internet. || Provides internet for her website, they will also receive money from her, so she can have more than just thecurrent 50MB she may or may not leave her current ISP. ||  ||
 * Sergio Martinez || 3 || He is in charge of helping and consulting Carmen on what to do. He gives her advice, when she knows little about it, he controls and organizes the development of the website. Also, if he performs poorly, he loses his credibility. ||  || He can control and organise the way that the website is run. Carmen values his opinion, and so will do what he tells her to ||
 * Providers of free or commercial Web CMS || 6 || This helps a user, like Carmen, develop websites without coding. This would be convenient for Carmen as she would then not require to be educated in the ways of coding. However this depends on the providers of it's technical requirements. (all ranked no. 5) ||  ||   ||
 * Providers of commercial or open source software for development of User interface || 5 ||  ||   ||   ||
 * //E-marketing methods... paying for appearing higher up on search list or knowing how search engines work..// || 3 || E-marketing has a direct relationship to the website itself and the economic of Carmen's business because it will be the reason why people will use the website and buy Carmen's products. || The website will work without e-marketing but it offers a good opportunity to win new customers. || E-marketing will publish the business. ||
 * Database providers || 5 ||  ||   ||   ||
 * Providers and installers of anti-spyware and anti-virus software, as well as firewall and internet security tools, such as HTTPS || 5 || This keeps ||  ||   ||
 * Third party shopping cart website/or manager of shopping cart software run from her own website. || 2 || Provides a means for carmen to sell her products via the interweb. ||  ||   ||
 * Customers and potential customers || 2 || The customer interacts with the interface, enters their personal information in when wishing to purchase items. They stand to lose credit card details etc. if their information is not properly secured. ||  ||   ||
 * Project manager ||  ||   ||   ||   ||

2. Evaluate the Stakeholders in terms of:
 * Relationships
 * importance of the stakeholder
 * impact of the stakeholder

=**References and resources** = 