Case+Study+2010-2011

Case study 2011 =e-commerce definition= E-commerce (electronic commerce or EC) is the buying and selling of goods and services on the Internet. In practice, this term and [|e-business] are often used interchangeably. For online retail selling, the term [|e-tailing] is sometimes used. Aspects of e-commerce include: source ([]) =E-commerce "The Technical Side"= =Content Management System "Complex Websites made easy"=
 * E-tailing or "virtual storefronts" on websites with online catalogs.
 * The gathering and use of demographic data through Web contacts.
 * Electronic Data Interchange ([|EDI]), the business-to-business exchange of data.
 * [|email], instant messaging and social networking as media for reaching prospects and established customers.
 * Business-to-business buying and selling.
 * The security of business transactions.

=How the payment process works,= =Solutions for shopping online problems=
 * ====Be a careful customer====
 * ====Review your credit card statement as soon as possible after your purchase====
 * Work with the company directly to avoid problems

=What stops someone from buying online:=

> Among others, the 'other' category included:
 * Broken checkout that stops purchase completion - 45.16%
 * Checkout requesting too much information - 38.71%
 * Confusing Checkout - too many steps - 24.19%
 * Lack of company information, returns info etc? - 20.97%
 * Unexpected shipping charges - 51.61%
 * Other - 17.74%

- Their own credit/debit card not working - A feeling of a lack of security =Stakeholders=

Articles related to the case study
Some of the reasons why people prefer going physically include: Wanting to see the product, Size worries, Needing the item quickly, high shpping prizes (Yazan) || mall for chinese retail shops that which to sell their products online. this is a new way to target online users in china.(Mahmood) || =Wiki containing useful information...= =http://casestudy-itgs-2011.wikispaces.com/=
 * **Article Names and links** || **Article Summary** ||
 * ======[|**E-commerce Survey – Instore or Online Shopping?**]====== || * **77%** of participants had looked instore then bought online
 * **53%** of participants had looked online then bought instore
 * [|Chinese Online Store] || A Japanese e-commerce company has developed a new online shopping
 * [|Common Problems with Online Shopping] || The problems about online shopping depend on how the customer can recieve the wrong items, order something wrong and an addition to that there is no way to return it once it has been delivered to the customer. **(Raya)** ||
 * [|8 deadly problems with online websites] || With this rush of people to the Internet it continues to make good sense to start an online business. And as such many newcomers are joining the online business bandwagon. __**(Fletcher)**__ || ) ||
 * [|Common Problems] || **__(Fletcher)__** ||
 * [] || **__(Fletcher)__** ||
 * [] || **__(Fletcher)__** ||
 * [] || **__(Fletcher)__** ||
 * [|Tealeaf: 80% report problems with online shopping, many tell their friends] || 48% of US adults are spending more time shopping online but 8 out of ten have run into problems. (Raya) ||
 * Fake websites 'take seconds' to set up || It is becoming extremely simple for people to sell counterfeit goods online.More than 3.7 million counterfeit goods were seized last year. (Mehnaaz) ||

=Upload your presentations about the Products Carmen needs to be, in the table below:= =Practice Questions for the case study NEW = = ﻿ =
 * Name || Presentation ||
 * Ahmed EL Mansoury || [[file:Case study IT]] ||
 * Lana & Zeina || [[file:Case Study.pptx]] ||
 * Abdelaziz || [[file:_IT.pptx]] ||
 * Omar & Mahmood || [[file:Casestudy thign.pptx]] ||