reservation+system


 * Reservation Systems **

A reservation system, also known as a Computer Reservation System (CRS), is a computerized system used to store and retrieve information and conduct transactions related to travel. (Wikipedia) They are mainly operated by airlines but were later used by travel agents. These systems can be accessed by individuals through the Internet.

Advantages: Disadvantages: Social and Ethical Issues: 1. Security 2. Authenticity 3. Privacy and anonymity 4. Reliability: 5. People and Machines 6. Equality of Access 7. Globalization and cultural diversity
 * Quicker as the individual does not need to contact the airline, the rental car company, and the hotel all separately
 * Convenient as it can be done by anyone and anywhere with an internet connection
 * Customers can compare flight, hotel, and rental car rates
 * Saves the time and trouble to find a suitable travel agent
 * Cheaper flying rates/fares as some websites give lower rates for certain packages. Cheaper rates are also used to attract potential customers
 * Lost reservations due to software malfunctions or corrupt data
 * Complicated to use at times since some individuals many not have the greatest grasp of how to use the internet
 * Unhelpful/ unfriendly customer service
 * On some websites, the act of posting negative reviews about the company has been banned (expedia.com, for example, is such a website)
 * Travel agents may loose money or suffer unemployment
 * The website may not display all flights, hotels, or rental cars available
 * Information may not be up date
 * Personal information must be given in order to book anything (i.e. credit cards and last names)
 * Information (last name, address, credit card numbers, etc) sent over the Internet should be secured
 * Anyone with Internet connection can access the website
 * Login and password is required to access the website
 * Personal information should not be sold to third parties for their benefit
 * Unreliable information may cause problems for customers
 * Customers tend to turn towards software because they think it will do the booking job better then the travel agents
 * Not everyone may have access to a computer or to the internet
 * Not everyone may find that using the internet to book their trip is easier
 * People all over the world can use the travel companies’ websites
 * Through the use of reservation systems people have the ability to travel all over the world

(This is an example of a reservation system in a hotel)